If you are not entirely happy with the goods that you have chosen, you may return them to us with 30 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel above and does not affect your legal rights in respect of faulty or miss described products.
If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in re-saleable condition, washed (if they have been used) and with the original packaging.
Items can be returned outside this period if they are found to be faulty, but please take extra care to read our Product Care Information Leaflet with each product or any specific care instructions provided with your purchase. Return of an item will be at your cost as delivery was free to get the item to you.
From 1st January 2021 due to Brexit, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135. Sleep Earthed pays all import taxes and duties on your behalf if you are purchasing from outside the UK. Please contact our customer services team with proof of payment of duty and VAT and we will reimburse you. All clients outside of the UK wishing to return goods to us, will be able to send them back via your own local Postal Service and once back we will make that appropriate refund to you. We would request that the goods be sent by the most cost effective “signed for” method / option, avoiding high carriage / courier charges. Sleep Earthed would require official receipts for the costs of postage back to us so we may process your return.
RETURNING YOUR ITEMS
Please provide proof of purchase when returning an item to us by using our returns form below.
A refund will be offered regardless if the goods are faulty or not.
Please enclose your completed returns form, which can be downloaded below.